We accept returns for refunds and exchanges. To return your product, please contact us for a return authorization at firstname.lastname@example.org
Hydration Pack Policy
We allow hydration packs to be tested and returned if you don't like them as a functional test is important. We do ask that the pack is hand washed or washed on a delicate cycle and air dried before being returned for sanitary purposes. Please use non bleach, non scented detergents for this as bleach based detergents can bleach the pack! There is a R205 cleaning fee charged for returned packs that are not washed. Granted we don't sell returned packs, but we do sometimes use them for demos, and most importantly having them returned clean ensures the safety of our staff in processing the return. In addition, please wash and air dry any used water bottles, soft flask, and bladders and return them in a separate, sealed plastic bag such as a Ziploc for sanitary purposes. There is a R205 handling fee charged for water bottles, soft flasks, and/or bladders that are returned used and/or with water in them and not placed in a separate Ziploc bag. Lifestyle and Accessories (Gym Bag, Messenger Bag, UHTP, Transition Wrap, Clothing, etc.) Products must be returned in a new and unworn condition for a refund.
Our policy lasts 30 days for money back, and a 1 year manufacturers warranty. If problems happen after the warranty terms is over please feel free to contact us and we'll see what we can do. To complete your return, we require a proof of purchase.
Once your return is received and inspected, we will send you an email to notify you of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method within 5 business days.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. Please use a trackable shipping service or purchasing shipping insurance.